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Level 2 Customer Service Apprenticeship at
2 weeks ago
**JOB PURPOSE**:
- To provide receptionist duties under the direction of the Central Team.
- To provide administrative support under the direction of the Central Team.
- To contribute to the effective and efficient running of the office.
**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**
- To undertake routine administrative duties in relation to the organisation as and when required
- Undertake reception duties, answering telephone calls, redirecting calls and /or taking messages
- Operate office equipment e.g. photocopier, shredder, scanner, etc
- Arrange orderly and secure storage of supplies
- To provide administrative support in relation to the production of specific materials e.g. letters, memos, minutes etc.
- To set up meeting rooms with the relevant IT equipment and seating plan
- Arrange refreshments for visitors and any training sessions undertaken
- Ensure the central office items are ordered in a timely manner including stationary, housekeeping items
- Maintain manual and computerised records/management information systems
- Undertake word-processing, spreadsheets and other IT tasks
- Sort and distribute mail
- Deal with face to face enquiries and signing in visitors
- To work as part of a team and always support the role of others contributing to the overall work and ethos of the central team
- To undertake personal development through training and other learning activities including performance management, as required.
- Be aware of and comply with policies and procedures relating to health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
**Desired Skills**
- IT
- Organisation
- Communication
- Administrative
- Customer care
**Personal Qualities**
- Able to work well within a team
- A ‘can do’ attitude
- Willingness to go the extra mile
**Qualifications Required**
- 5 GCSEs at Grade C/4 or above including Maths and English
**Apprenticeship or Advanced Apprenticeship**
Intermediate Apprenticeship
**Proposed Duration**
Level 2 - 15 months
**Training to be Provided**
Level 2 Customer Service
Functional Skills maths and English (if required)
**Future Prospects**
Career development within the company, real potential to work their way up the ladder to a senior managerial role
**Benefits**
- Pension scheme
- Free parking
- Long term progression
**Job Types**: Full-time, Fixed term contract, Apprenticeship
**Salary**: From £5.50 per hour
Schedule:
- Monday to Friday
Application question(s):
- Must have 5 GCSEs at Grade 4/C or above. Please confirm that you have this?
