Level 2 Customer Service Apprenticeship at Northern

1 week ago


Blackburn, United Kingdom Northern Eco Insulations Ltd Full time

WORKING FROM OUR OFFICE IN BLACKBURN, YOU WILL BE WORKING WITH A CLOSE NIT TEAM PROCESSING APPLICATIONS FOR FREE INSULATION AND HEATING GRANTS. THE ROLE WILL BE VARIED, FROM DEALING WITH NEW APPLICATIONS, PROCESSING NEW APPLICATIONS, DEALING WITH CUSTOMERS AND PARTNER COMPANIES.
- CHECKING RELEVANT DOCUMENTS ARE CORRLIASING WITH CUSTOMERS TO PROCESS CUSTOMER APPLICATIONS FOR INSULATION AND HEATING MEASURES.
- CHECKING RELEVANT DOCUMENTS ARE CORRECT.
- LIASING WITH CUSTOMERS TO PROCESS CUSTOMER APPLICATIONS FOR INSULATION AND HEATING MEASURES.
- LIASING WITH PARTNER COMPANIES TO PROCESS APPLICATIONS.
- WORKING CLOSELY WITH THE REST OF THE TEAM IN THE OFFICE AND OUT IN THE FIELD.
- DEALING WITH CUSTOMER PHONE CALLS.
- ORGANISING SURVEYOR DIARYS.
- ORGANISING INSTALLATION APPOINTMENTS

**Desired Skills**
- GOOD ATTENTION TO DETAIL.
- GOOD ORGANISATIONAL SKILLS.
- GOOD CUSTOMER SERVICE SKILLS
- GOOD AT WORKING WITHIN A TEAM
- ABLE TO MANAGE MULTIPLE TASKS

**Personal Qualities**

A CAN-DO ATTITUDE AND WHO ARE HARD WORKING, FRIENDLY AND CONFIDENT.

**Qualifications Required**

GCSE IN ENGLISH AND MATHS GRADE 4 OR ABOVE

**Apprenticeship or Advanced Apprenticeship**

Intermediate Apprenticeship

**Proposed Duration**

Level 2 - 15 months

**Training to be Provided**

Level 2 Customer Service

Functional Skills maths and English (if required)

**Future Prospects**

Job progression and additional training and qualifications

**Benefits**
- Good career development opportunities.
- Relaxed and fun environment.
- Working in a green industry helping customers in fuel poverty.
- Bonuses and job perks.
- Pension.
- Stocked Fridge

**Job Types**: Full-time, Fixed term contract, Apprenticeship
Contract length: 15 months

**Salary**: From £4.81 per hour

Schedule:

- Monday to Friday

Work Location: One location



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