Medical Receptionist
1 week ago
Medical Receptionist
Permanent
Full time
Hours: Mon-Fri (08:00-19:30) Sat (10:00-14:00) 37.5 hours per week
Salary - £24,000
Are you a highly organised individual with excellent customer service skills and a keen eye for detail?
Our client, the market leading company in Private Health Care and Cosmetic Surgery are looking for a Receptionist for their Manchester City Centre clinic. They are the leading private health-care and cosmetic surgery providers in the UK offering outstanding services to self-paying patients with private health-care insurance.
Essential that you have:
- Excellent interpersonal & customer service skills
- Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
- Excellent communication skills (written & verbal)
- Ability to multi-task
- Problem solver, with the ability to think outside the box
- Experience in a similar role is essential
- Experience in sensitive data management complaints & incidents handling
Duties of the role:
- Provide a courteous, discreet & efficient concierge service to patients and clinicians in line with the company ethos: meet & greet in a polite, friendly, and professional manner, handle patient enquiries, patient information and reception duties.
- Monitor visitor access and maintain security protocols.
- Arrange meetings by scheduling appropriate meeting times, booking rooms, managing diaries.
- Take payments and handle invoices.
- Manage room allocation and ensure rooms and clinic are appropriately stocked and prepared.
- Liaise with patients, consultants and clinicians in a professional, competent, and knowledgeable manner whilst always maintaining a high standard of confidentiality
- Ensure all the appropriate clinical and administrative standards are documented and followed, including patient health & safety, financial compliance and that risks are effectively managed (to include CQC compliance)
- Any other duties deemed to be necessary for the needs of the business.
**Benefits**:
- Exclusive discounted access to private health-care, aesthetic treatments, cosmetic surgery, and other services
- Company pension - NEST
- Life Assurance
- Income Protection
- Day off for your birthday
- MediCash health-care
- Perkbox
- Free flu jabs and eye tests
- Company Christmas Party with free drinks, food and transport
- Constant learning & development opportunities
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