Medical Receptionist

12 hours ago

Manchester, United Kingdom Eastlands Medical Practice Full time

We are looking for an experienced Medical Receptionist to work 08:00-12:00 Monday & Tuesday and 14:00-18:00 Wednesday, Thursday & Friday (20hours).

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

1. Greet patients and visitors to the practice.

2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

3. Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.

4. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.

5. Ensure computerised appointment system is up-to-date.

6. Respond and/or redirect all patient and visitor requests accordingly.

7. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

8. Set-up of new patients onto the computer system.

9. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

10. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

12. Ensure reception and waiting areas are kept neat and tidy

13. Re-stocking of information leaflets as appropriate

14. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

15. Undertake administration tasks as allocated on rota organised by Practice manager.

16. Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately - switched to answer machine at close of business each day.

17. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

19. Regularly check messages/tasks column on Emis Web to check all messages have been actioned.

20. Maintain deceased board (manual and electronic).

21. Amalgamation of new patient records.

22. Check fridge daily for lab specimens.

23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount

**Experience**:

- Medical Receptionist: 1 year (required)

Work Location: In person

Application deadline: 30/09/2024
Reference ID: Receptionist
Expected start date: 01/10/2024

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