Medical Receptionist

Job description

Are you looking for an **interesting** and **varied** role within the NHS?

Didsbury Medical Centre are looking for a caring, articulate and approachable individual's to work as a Receptionist in our friendly doctor’s surgery in Didsbury. You will be required to work 37.5 hours per week over 5 days, on a shift rota basis. Rate of pay is dependent on experience.

To provide a point of contact for patients and to act as a focal point of communication between patients, GPs, other medical staff and external agencies.

To work as part of a team of receptionists, ensuring a professional image is presented at all times.

**Personal Qualities**
- Good written and oral communication skills and excellent attention to detail.
- The ability to work independently and resourcefully
- Maintain a courteous and professional image in all interactions with patients, colleagues and external agencies
- Ability to remain calm and understanding when dealing with difficult or vulnerable patients.
- Ability to understand and adhere to policies and procedures.
- An understanding, acceptance and adherence to the need for strict confidentiality
- An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients’ inquiries and requests

**Teamwork**
- Share best practice to ensure quality of service and maintain the standards required
- Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion.
- Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GP’s.
- Ensure any and all outstanding tasks are dealt with promptly and within time scale.

**Continuous Service Improvement**
- Be confident in challenging the status quo and make constructive suggestions to improve the quality of service.
- Actively engage and participate in staff meetings and selected management activities.

**Major Duties and Responsibilities of the Post**
- Answer phone calls and manage patients at the reception desk as a priority, ensuring all appointments are booked accurately and all patient queries are dealt with effectively, to the correct procedure and in a courteous and professional manner.
- Signpost patients to external support services in line with Practice guidelines and protocol.
- Manage all administrative tasks and duties in line with Practice procedures and ensure patient records are updated with all communication and activities in a timely manner.
- React quickly and effectively to GP and clinical staff requests in relation to patient safety.
- Open up premises at the start of the day (if required), making all the necessary preparations to receive patients.
- Secure premises at the end of the day; ensure the building is totally secured, internal lights off, all windows closed/locked, and alarm activated.

Adhere to Health & Safety procedures, taking responsibility for the safety of yourself and others, and rectify/report any safety concerns as they arise.

**Essential experience needed**:
Good standard of Education

Communication skills and techniques

Motivation/Enthusiasm

Computer/IT skills

Full-time hours: 37.5 hours per week

**Job Types**: Full time, Permanent

**Salary**: To be discussed

**Job Types**: Full-time, Permanent

**Salary**: From £9.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester, M20 6BA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location