Family Advisor

The Family Advisor's work within the Family hubs to support children and young people from conception until they reach the age of 19 (or up to 25 for young people with special educational needs and disabilities). The hubs bring council, health and community services together so that families can access the right support at the right time.

Family hubs will provide a universal ‘front door’ to families, offering a ‘one-stop shop’ of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents and babies at its core.

Our family hubs will provide a mix of physical and virtual spaces, as well as outreach, where families can easily access non-judgmental support for the challenges they may be facing.

**Organisation**
- Cheshire East Council

**Location**
- Wilmslow, Congleton, Macclesfield

**Job Category**
- Administration, Children and Young People Services

**Grade**
- CEC NJC - Grade 4

**Salary Min**
- £24,790 Per Annum

**Salary Max**
- £25,183 Per Annum

**Hours per week**
- 37

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Contract Duration**
- 31/3/2025

**Closing Date**
- 04/07/2025

**Ref No**
- E3105

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

At Cheshire East Council we are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

Brighter Future

The Family Advisor role is pivotal in supporting the Family Hub teams delivery.

The post holder will receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.

A Family Advisor will undertake administrative tasks i.e., booking appointments, data collection and entry and ordering resources. A number of ICT platforms are used on a daily basis to enter data and record transactions within our policies and procedures.

You will need to be qualified at NVQ level 2 or above and have relevant experience in dealing with members of the public who may at times be distressed or anxious and experiencing family difficulties. You will also have regular contact with a range of education, health and social care professionals and so will need the ability to adapt your responses accordingly.

**We have 1 exciting temporary full time (37 hours) Family Advisor position available** in the North locality of Cheshire East which covers Congleton, Macclesfield, Wilmslow, Knutsford, Poynton and Disley.**

The successful applicants are expected to be flexible, a team player and able to travel throughout their Locality.

Interviews will take place on Thursday 3rd July 2025.

Please quote job reference number in all correspondence.