Customer Service Advisor

**About The Role**:
**Customer Service Advisor**

**Office Based, Wilmslow**

**40 hours per week**

**Join the UK’s largest B2B used vehicle service**
**At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

**Now, this is where you fit in**

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business.

BCA Driver Sales is an upstream remarketing channel which provides leasing and captive finance companies the opportunity to sell their vehicles prior to de-fleet day. Driver Sales is an end-to-end sales channel which allows our customers to benefit from a pro-active programme to sell vehicles to drivers, employees, and their friends and family.

The BCA Driver Sales team manage our customer’s branded sales programmes which typically start 12 weeks before de-fleet and finish before collection is arranged, ensuring this premium route to market does not interfere with existing remarketing channels. BCA Driver Sales streamline the remarketing process, delivering additional value to our customers and a great opportunity for drivers to buy their contract hire vehicle they have been leasing at a competitive price.

**Key Responsibilities**
- Supporting the Sales Team and managing inbound and outbound telephone enquires
- Obtain adhoc vehicle valuations, utilising desktop valuation systems, to provide customers with accurate quotations
- Record vehicle quotations, update customer details and any additional information on the company’s systems, ensuring data privacy/GDPR is adhered to at all times
- Resolving customer queries and issues that may arise and escalating any formal complaints to your manager
- Coordinate with other colleagues and departments such as accounts and admin to ensure cohesive processes
- Support team members with daily tasks and other administrative duties to assist with processing vehicle purchases

Key Skills
- Demonstratable experience of administration/customer service
- The ability to work against SLAs, both independently and as part of a team
- Accurate data entry, retrieval and database maintenance
- Organised with great time management
- Excellent communication and customer service skills, confident in liaising with customers on the phone
- High levels of accuracy when dealing with pricing/data
- PC literate, with familiarity of Microsoft products to include Excel, Word, Outlook and Teams

**We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes**:
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._