Customer Service Advisor

2 weeks ago


Wilmslow, United Kingdom Total Fitness Full time

**We're currently recruiting for a couple of positions so are flexible with regards to part-time/full-time working**

**BENEFITS**:

- Training and development opportunities that will enable you to advance as far as your talent and determination will take you
- Free membership for you
- Discount on retail and cafe products
- 28 days holidays including public/bank holidays (pro-rata for part-time staff)

**About the role**

Reporting to the Member Service Manager based in our support office, the role of the Member Service Advisor is to deliver outstanding service to our customers which are at the centre of everything we do whether that be our members or colleagues by offering vital support when needed. They will spend the majority of their time on the phone dealing with inbound calls. Therefore, it is important to be a great communicator with competence to take ownership, problem solve and make decisions

You will be part of a fast paced, fun team one of which is crucial and at the centre of the business. The department will continuously identify, trial and implement ways to improve the members journey.

Responsibilities will include:

- Answering incoming calls to assist with member and club queries and requests
- Making outgoing calls, when required to targeted member groups to improve attrition and member relations
- Dealing with complaints as well as standard enquires via telephone calls, correspondence, Social media & the Total Fitness APP in an efficient and timely manner
- General administration
- Meeting team and individual KPI’s along with company SLA’s

**Job Types**: Full-time, Permanent, Temporary contract

**Salary**: £9.50 per hour



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