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Pet Claims Advisor
2 weeks ago
Job Advert
The Pet Claim’s Advisor will provide an efficient and professional service to assist our customers when making a pet insurance claim and assisting the pet assessment team in requesting information from both veterinary practices and policyholders.
At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.
**Our Pet Claims Advisor’s work 37.5 hours flexibly over 5 days, this may include Saturday working (currently once every 4th week) working 8.15am - 1.15pm, and a mixture of weekday shifts between the hours of 8am and 6pm. Working on a hybrid basis consisting of two choices**
- 1 week in the office followed by 2 weeks working from home.
- Work full time from the office.
**The Role**
- To provide a market leading standard of customer service whilst at all times treating the customer fairly
- To successfully handle difficult and contentious calls with customers; this includes being the first point of contact when customers wish to raise complaints and to discuss their desired outcome. This is to ensure we are handling calls effectively, managing complaints fairly and within regulatory guidelines.
- To identify fraudulent claims / claimants and to refer to the Team Leader and/ or Manager for advice and action.
- To effectively explain policy limitations to our policyholders, whilst providing excellent customer care.
- Assist in compiling both statistics and spreadsheets for the purpose of MI.
- To deal with administrative work regarding claims.
- To provide support to the Team Leader & Manager where required; including identifying commercial opportunities.
- Will possess excellent communication skills both verbally and written with the ability to be assertive and confident.
- To demonstrate resilience by maintaining drive and enthusiasm when faced with setbacks and have proven experience of being able to overcome objections and barriers.
- To adapt to varying levels of work volumes and be able to work effectively under pressure.
- GCSE level Math’s & English alongside PC literate with working knowledge of Microsoft Word and Excel.
**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
- We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
