Breakdown Claims Handler

**Breakdown Claims Handler**

**Job Description short overview**

We have a fantastic opportunity for a **Breakdown Claims Handler **to join us at our newly renovated and stylish head office in **Harrogate **town centre.

Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.

Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleague

**Welcome to Jigsaw Insurance.**

Jigsaw are a forward thinking, digital first distributor of insurance products to over 200,000 customers. Specialising in Pet Insurance, Vehicle Breakdown Cover and Motor Insurance, our people are the driving force behind our continued success and underpin the values and culture that we strive for every day.

Technology, data and innovation are at the core of our business, ensuring we provide our customers with an excellent range of products and consistent high levels of customer service.

With over 20 years’ experience and in excess of 125 colleagues, we are well established in our markets and work continually to learn, evolve and achieve our goals. We are looking for talented, driven and authentic people who share our ethos and have a will to make a difference.

If you want to work for a dynamic, inclusive, modern business with a fantastic team of people, come and talk to us

**What are the benefits of working for Jigsaw Insurance?**

We work hard to ensure Jigsaw Insurance is a great place to work. Our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.

Our exceptional office space has been recently re-modelled to be flexible and enhance your working life, with a variety of workspaces, collaboration zones, meeting rooms and games rooms for you to enjoy.

Our package of benefits includes:

- **Hybrid working,** to help you strike the right work-life balance.
- **Group profit share scheme**, an annual reward for all your hard work.
- **Group pension scheme**, protecting your future.
- **Life insurance protection**. 4 x annual salary, tax free for your loved ones.
- **Perkbox**. Employee perks portal providing discounts on holidays, shopping, clothing and more.
- **Free vehicle breakdown cover**. Roadside assistance and recovery anywhere in the UK.
- **Discounted Insurance,** for your Car or Pet cover.
- **Increased holiday entitlement,** to reward your length of service
- **Training and development** **opportunities via the _Jigsaw Academy_**. Investing in your personal and professional development to help you achieve your goals.
- **Opportunities for apprentice schemes**, specific to your preferred learning and career pathway.
- **Employee assistance programme**, practical and emotional support for home or work related issues available 24/7, 365 days per year.
- **In-house wellbeing team,** for physical and mental wellbeing support.
- **Free eye test,** annual check.
- **Company social events**, work hard and play hard.
- **Cycle to work scheme**, significant cost savings on a bike and apparel of your choice.
- **Flexible dress code**, dress for “your day”.
- **£500 employee referral scheme**, financial rewards for referring a successful applicant to join the team.

**What is the opportunity available at Jigsaw Insurance?**

We have a fantastic opportunity for a **Breakdown Claims Handler **to join us at our newly renovated and stylish head office in **Harrogate **town centre.

Our Claims team work 37.5 hours over 5 days Monday to Sunday.

There are two shift patterns 7am - 5.30pm and 10am - 8.30pm. You will be required to work alternate weekends.

This role will be based on a **hybrid method** of working.

This will consist of two options;
- 1 week in the office and 2 weeks working from home.
- Work full time from the office.

Basic salary up to **£23,300 **per annum depending on experience

You'll be answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents

You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you'll be delivering a market leading standard of customer care.

In addition to speaking to our customers, you'll also liaise with our nationwide ne