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Operations Supervisor
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Vacancy Description Salary - £24,765 (pro rata for part-time), Permanent Full-Time and Part-Time (shift pattern arranged to meet the needs of the business including early mornings, evenings, and weekends), Location: Royal Commonwealth Pool, Leith Victoria Swim Centre, Meggetland Sports Complex and Jack Kane Sports Centre - Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment? We have an amazing opportunity for you to join our team as an Operations Supervisor. **What we offer**: - Generous holiday allowance (32 days, rising with service up to 40 days) - Paid sick leave - Company pension - Flexible working hours - Opportunities for training, career growth and development - Free membership across all our centres with access to fitness classes, gyms, and swimming pools - Cycle-to-work scheme - Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) **We are looking for Permanent Operations Supervisors for the following venues**: - Royal Commonwealth Pool - 2 Full-time vacancies (35.75 hours per week), NPLQ required - Royal Commonwealth Pool - 2 Part-time vacancies (17.5 hours per week, working weekends only), NPLQ required - Leith Victoria Swim Centre - 1 Full-time vacancy (35,75 hours per week), NPLQ required - Meggetland Sports Complex - 1 Full-time vacancy (35.75 hours per week) - Jack Kane Sports Centre - 1 Full-time vacancy (35.75 hours per week) **No two days will be the same** **and y** **ou will** **be responsible for***: - Assuring the training, development, and performance of your team. Leading by example to make a positive difference in their ability to perform safely, efficiently, and professionally and deliver superior customer service. - The smooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. - Interacting with customers and resolving enquiries and complaints in a calm and professional manner, leading to exceptional member satisfaction. - Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. **be**: - Decisive, fair, and consistent problem-solver with critical decision-making skills, able to organise and prioritise to strategically develop creative solutions for complex issues. - Able to clearly convey information and ideas; engage and connect with a wide range of internal and external stakeholders. - Great listener with excellent customer service skills able to effectively manage difficult situations. - Experienced leader with a proven track record of success and a genuine desire to engage, motivate and develop a team. - Click "
