Operations Supervisor

6 days ago


Edinburgh, United Kingdom Edinburgh Leisure Full time

Vacancy Description

Portobello Swim Centre, Full-Time - 35.75 hours per week, Permanent, £23,346 per annum

As an Operations Supervisor with Edinburgh Leisure you’ll be able to make a positive difference in the community our venue serves. Leading your team, you’ll fire up their passion for what they do and support them in creating customer experiences that make us a place where everyone's welcome. That’s something you can be really proud of.

Working a range of shifts including evenings and weekends, you’ll ensure we’re always offering the best quality service to all visitors. By maintaining a safe and pleasant environment and handling any issues in a personal way while following professional procedures. You’ll also look for ways to make us better at what we do and you’ll have the resources and decision-making power to implement improvements.

When it comes to your team, you’ll be someone every member can rely on. Organising their shifts and annual leave. Supporting their performance and ongoing development with appraisals, performance reviews and, of course, your own expertise. You’ll create a culture where everyone can contribute and be recognised for it. Help make our leisure centres better places to work and visit and you’ll get the recognition you deserve too.

You’ll need to have worked in customer-facing roles before - that might have been in a leisure centre or elsewhere. You will also be required to gain an NPLQ (National Pool Lifeguard Qualification) and you’ll have solid numeracy, literacy and IT skills.

Just as important as your professional credentials, though, is your ability to gel with your team so you can be a supervisor that will help every member go above and beyond in their performance. That takes a real, lived-in ability to manage people—skills you not only have but will also want to develop in this role. You’ll have the ambition and drive to commit to your own professional development and, here, you’ll be able to make real progress.



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