Online Specialist, Immediacy Operations

**More About The Role**:
The Online Specialist will manage the operational and commercial elements of the Immediacy Store Pick model. This includes working with stores and the Field Team to ensure the right levels of service and reviewing, refining and improving policies and procedures.

The first point of contact to identify and resolve operational issues related to the online proposition for stores and online partners. They build on the current relationships with external partners, ensuring a collaborative approach to business growth.

Our teams typically work from our vibrant head office in Bradford for three days and remotely for two, Monday to Friday.

Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.

Applicants should live within a reasonable commuting distance of our office.

Some of your responsibilities will include:

- Building strong relationships with key stakeholders, understanding their needs, communicating effectively to keep them updated.
- Supporting the wider team to create a great place to work and role model our values at all times.
- Identifying missed sales opportunities and building ways of working to always improve metrics
- Driving sales by acting on accurate and robust data
- Working closely with the commercial team to deliver the budget
- Flag potential risks in a timely manner and support recovery plans
- support the development of account success by reviewing processes and making necessary changes whilst recommending new technologies and approaches
- Drive the penetration by ensuring operational teams have the technology and equipment required
- Support stores feedback and act in a timely manner
- Manipulating data into a format that is readily available for wider colleagues

**About The Company**:
In return for all your hard work, you will receive:

- 15% discount in store from the day you join us
- Additional 10% discount card for a friend or family member
- Annual bonus scheme
- Career progression and development opportunities
- Generous holiday entitlement
- Market leading pension scheme and life assurance
- Healthcare benefits including Aviva Digital GP
- ‘MyPerks’ giving you discount with over 850 retailers
- Free parking onsite
- Enhanced Family, Maternity and Paternity Leave
- Private Healthcare

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.

We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.

**About You**:
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:

- Strong understanding of customer experience and customer journeys preferably in relation to Online.
- Commercial knowledge
- Strong awareness of Supermarket operations
- Proven experience in defining and implementing change.
- Ability to multi-task whilst delivering to deadlines.
- Confidence when analysing and improving processes.
- Effective communicator.