Financial Inclusion Officer

Job description

We have a fantastic opportunity for a **Financial Inclusion Officer** to join our Communities team at Sovereign Network Group. **You’ll help to shape and deliver our exciting** **new Energy Support service**, aiming to be proactive and preventative in fuel and energy insecurity. You’ll be working in the community and with customers across our geography.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations.

With offices in Basingstoke, Bristol, Newbury, Blandford and Christchurch, we can be flexible on your base location. You’ll work flexibly from the office, at home and out in our community.

**The Role**

You’ll be part of our Financial Inclusion team, looking holistically at customers and their household circumstances and finding innovative ways to support them to make sustained changes. You’ll be working with partners, building new relationships both internally and externally, with an overall aim to aid our customers to become financially resilient.

Key Responsibilities:

- Developing and enhancing financial inclusion initiatives, with a primary focus on energy-related projects
- Collaborating with customer support teams to ensure impactful delivery of financial inclusion offers
- Supporting operational activities of Financial Inclusion programs across SNG communities
- Working closely with the Financial and Digital Inclusion Manager to identify new delivery partners and continue to develop financial inclusion offers for sustained positive customer impact
- Reporting and analysing on program impacts to evaluate value for money and guide future planning

**What we’re looking for**

Previous experience in a similar role, with an understanding of financial inclusion challenges and its impacts would be beneficial but isn’t essential. You will need:

- A proactive, creative, and innovative approach to your work and problem-solving
- A customer-centric mindset, ensuring customer needs are at the forefront
- Proven stakeholder management experience with the ability to engage colleagues and external partners effectively
- Strong communication and interpersonal skills
- Proficiency in data processing and analysis, particularly with high-volume datasets
- Strong IT skills, particularly in Excel and Outlook

**We have some fantastic benefits on offer at SNG, including**:

- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Generous matched pension scheme (up to 12%) and Life cover at 4x your salary
- Access to 24/7 virtual GP service
- Wellbeing discounts including gym memberships
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.

**It is a really exciting time to be joining SNG and to be part of this brand-new offering to customers. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you