Financial Inclusion Officer

3 days ago

London, United Kingdom Ealing Council Full time

Job description

Ealing Council have an exciting new opportunity as Financial Inclusion Officer available on a hybrid working pattern (3 days in office) on a full time basis.

At Ealing Council, we are committed to ensuring every family has a decent living income and can afford a genuinely affordable home. We strive to create communities where everyone can live a long, happy, and healthy life, full of pride and identity. We aim to create an environment where every child can reach their potential and achieve their dreams.

The Financial Inclusion Officer role:
We are looking for a motivated and conscientious individual who will improve the outcomes for Ealing residents by providing a customer orientated service in line with Council values and objectives.

You will minimise the impact of welfare reform on residents in council or temporary accommodation through the provision of support with welfare benefit advice income maximisation, employment/training, signposting and advice, budgeting and money/debt management.

Also establish and maintain key partnerships and working relationships with internal departments and other agencies to help residents access a wide range of financial services and support to help them sustain their tenancies, and capture learning outcomes from the universal credit experience of customers and feed into improvement plans for service development.

As the Financial Inclusion Officer, you will:
Provide comprehensive advice and information to residents on rent payments and legal implications of non-payment, to negotiate an acceptable re-payment of rent arrears and advice on methods of payments available.

Maximise rent income and housing/welfare benefit take-up by attending resident meetings and estate-based events to promote understanding of the importance of paying rent, income maximisation, budgeting and employability. To actively take part in all seasonal rent campaigns.

Work creatively and decisively to find and implement bespoke solutions to prevent and reduce the breakdown of landlord and tenant relationships, supporting those at risk of homelessness.

Reduce the need for legal action against residents, reducing the Council’s legal costs and homelessness and promoting the importance of paying rent and service charges through presentations and publications

Our ideal Financial Inclusion Officer will have the below skills and experience:
Experience of working with customers in a diverse community.

Experience of dealing with welfare benefits and basic money advice.

Experience of working in partnership with statutory and voluntary agencies to achieve positive outcomes for residents.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

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