Customer Service Officers

2 weeks ago

Livingston, United Kingdom ABM UK Full time

**JOB TITLE: Customer Service Officers**

**LOCATION: Livingston Designer Outlet**

**PAY RATE: £9.83 PER HOUR**

**SHIFT PATTERN: Sun-Mon-Tues or Thurs-Fri-Sat or Fri-Sat-Sun**

**WORKING HOURS: 30 HOURS PER WEEK**

**Main Duties & Responsibilities**:
This is a permanent contract. SIA (DS/SG) licence required. Livingston Designer Outlet is an in-door Shopping centre housing over 90 retail units, Pubs, Restaurants and the Vue cinema. We are looking to appoint a proactive Customer service officer to maintain a safe and secure shopping environment for customers and staff.

**Person Specification**:

- Ability to work as part of a team as well as independently
- Strong communication skills both written and verbal
- Team leading experience
- Excellent time management
- Smart, well-groomed, and confident
- Conflict Management aware
- High level of customer care awareness
- Telephone skills
- SIA Door Supervisor/Security Guard licence (Essential)
- SIA CCTV licence not essential

**What we offer**:

- £9.83 P/hour
- Great working environment, Free parking, Staff discount scheme,
- Working a mixture of shifts Either Sun-Mon-Tues/ Thurs-Fri-Sat/Fri-Sat
- Sun (30 hrs PW) applicants must be flexible.
- Full and ongoing training with a view for career development including opportunities to progress.
- Competitive annual leave
- Company uniform provided
- The focus of this role will be to deliver excellence through establishing and enforcing robust security policies and procedures. The customer experience should be at the heart of everything you do.
- Disability Confident employer.
- Familiar with patrolling and monitoring from a loss prevention aspect
- Confident in complying with Health & Safety and fire prevention procedures

**Job Types**: Permanent, Full-time

**Salary**: £9.83 per hour

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Livingston, West Lothian: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

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