Customer Service Coordinator

2 days ago

Livingston, United Kingdom Office Angels Full time

Job Title: Customer Service CoordinatorLocation: Livingston (Office-based)Contract Details: Permanent, Full TimeSalary: Up to £29, per annumStart Date: ASAPAbout Our Client: Our client is a leading provider in their industry, dedicated to delivering exceptional customer service and high-quality products. They pride themselves on their commitment to excellence and are looking for talented individuals to join their dynamic team. With a focus on innovation and customer satisfaction, this is an exciting opportunity to be part of a forward-thinking organisation.Benefits & Perks:Competitive salaryOpportunities for professional developmentSupportive team environmentHealth and safety-focused workplaceParticipation in continuous improvement initiativesKey Responsibilities:Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)Act promptly on any customer requests and/or e including credit requests, samples, and quotationsGenerate bespoke quotations for customersAmend or cancel orders in the CRM system, ensuring accurate updatesCollaborate with internal teams to ensure a seamless delivery process for customersAttend meetings with the customer service and sales teamMaintain up-to-date and accurate customer databasesLiaise with logistics departments to monitor stock levelsMonitor and manage stock for assigned customersWork with Customer Services Manager to prepare and review customer account plansManage returns and corresponding credit notesInvestigate and resolve customer complaints/disputesEssential (Knowledge, skills, qualifications, experience):Proven experience in customer service positionsStrong organisational skills and attention to detailExcellent communication and interpersonal skillsAbility to work collaboratively within a teamComfortable working with a variety of systemsDesirable (Knowledge, skills, qualifications, experience):Experience in logistics or supply chain managementFamiliarity with customer relationship management (CRM) systemsKnowledge of health and safety standards in the workplaceHow to apply: If you are a motivated individual with a passion for customer service and the desire to contribute to a thriving team, we want to hear from you Please hit 'apply now', send your CV to or call for more details. We look forward to reviewing your applicationPlease note: Only shortlisted candidates will be contacted Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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