Home Based Contact Centre Travel Advisor

2 weeks ago

United Kingdom Jet2.com and Jet2holidays Full time

Permanent

40 Hours

**Salary**

Excellent

**Country**

U.K

**What you will be doing...**

Here at** Jet2holidays**, we’re all about delivering a **VIP service** for our customers each and every time. Within our **virtual Contact Centre**, our **Home-Based Contact Centre Travel Advisors** are always there for our** customers** and deliver our** industry recognised customer service**, whatever the situation.

As Summer 22 is on the horizon and we are able to take more **Jet2holidays** customers on their well-deserved holiday, we have some** opportunities** to join our **Home-Based Contact Centre Advisor **team We are looking for individuals that share our **passion **for going above and beyond for our customers and our **focus **on getting it right first time

Our Contact Centre Travel Advisors:

- Provide **expert guidance **to find the right holiday for our customers and anticipate any questions our customers might have about their travel requirements.
- Manage high volumes of **customer queries i**ncluding amending bookings, updating changes and processing payments.
- Add **real value **to customer conversations whilst achieving individual targets and KPI’s.
- Use a wide variety of in-**house systems**; the ability to navigate and accurately update these systems is an essential part of ensuring we do all that we say we will for our customers.

Although you will work within a team, this role is home-based and as such, the ability to be self-motivated and work well independently is crucial.

Experience of delivering high standards of customer service in a similar fast paced environment will be beneficial in these roles, and ideally, you will have previous experience of working within the** travel industry **or working within a similar** remote** or **home based r**ole.

If you are successful, on joining us, we will provide a comprehensive **virtual training** and **induction programm**e in order to give you the tools to perform the role, and ongoing** training **and **coaching **is part of our commitment to you.

We will also provide you with your computer equipment, however a key requirement of the role is that you must have a **suitable working space** at home, along with a **high speed broadband connection**. You must also be based in the UK.

Our Contact Centre is open **7 days a week** and our opening hours are **8am - 10pm Monday - Friday and 8am - 9pm Saturday & Sunday**. Your working pattern will include working **evenings** and/or **weekend**s within these opening hours as these are our peak customer contact times. As with any customer focused role, there is an expectation that you are **ready for your working shift in good time **each day, in order to be present for our customers.

**Division**

Jet2holidays

**Careers With Us**

Contact Centre

**Careers Dept**

Travel Contact Centre

**Careers Team**

Travel Advisor

**Business Area**

Jet2holidays

**Team**

Call Centre Sales

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