Travel Advisor

**Travel Advisor / Customer Service Advisor**

**This is a hybrid (Southampton) or fully remote opportunity**
We are Carnival UK - the home of P&O Cruises and Cunard, and a market leader in the cruise industry. With a collective experience of over 350 years, we know cruises, and we need the best people to ensure that our guests have the holiday of a lifetime - that’swhere you come in

Our busy contact centre is expanding, and we are looking for Personal Cruise Advisors that can help us deliver excellent customer service to our guests and travel agents. You will be the first point of contact and will help create a truly special holiday

This is a very exciting time to join us, as we welcome new ships to the fleet, as well as ships returning, we have big plans for the future - this is really is a great time to start your journey with us.

**The Role**

You will join us as a Personal Cruise Advisor - a crucial role in the customer journey, which requires a flair for sales and customer service.

As a Personal Cruise Advisor, you will be speaking to our guests, helping them book their perfect holiday onboard one of our ships. You will provide expert advice whilst building rapport with guests, booking cruises and adding those finishing touches, answeringquestions and providing all necessary information to ensure that holidays run smoothly.

This role can be offered on a full time or part time basis, and can be a hybrid or remote based position. If you choose a hybrid approach, you will be based both remotely and in our waterfront office in the heart of Southampton, a 5 minute walk to the shops,and close to the train station. Everyone has the flexibility that comes with home working, and you will be sent all equipment and all training will be delivered virtually.

**About You**

We are proud of the holidays that we deliver, with luxurious ships and exotic destinations, and we need you to be too If you want to be an expert on all things Carnival cruises, have a real passion for travel, and thrive on providing the best customer servicepossible, then we want to hear from you.

Ideally you will have experience within the travel industry, but we are also keen to hear from those with contact centre experience and a customer service background.

You’ll work closely with colleagues across different teams and departments, so you will need to be friendly and approachable, with good communication and problem solving skills.

We offer a competitive salary and you’ll be eligible for HUGE discounts on our holidays so that you can experience the inspirational brands you’ll be selling and talking about every day.

These roles have been levelled at a CUK13

**About Us**

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creating unforgettable holiday happiness. We're looking for talented colleagues who will share our commitmentto this purpose and to our global Culture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.

Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power ofdiversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.

We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.

**About the Team**

As part of our Shared Service function, the Contact Centre Operation is the heart of what we do. With over 250 employees in Carnival House, we are the cornerstone of P&O Cruises and Cunard. Our roles include; Personal Cruise Advisor, Flights Advisor, GuestServices Coordinator and Guest Relations Representative. It is often the first place where our guests contact us, so high levels of service are really important. There are also a variety of support roles working alongside our Contact Centre telephony teamsincluding; Service Development, Resource Planning & Performance and Communications.

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