Business Manager

**Salary**:up to £65,000 per annum (dependant on experience) plus up to 32% bonus, 38 days holiday (including bank holidays), generous pension, private medical cover, volunteering days and lots more

**Job Type**: Permanent

**Location**:Edinburgh - hybrid

**Closing Date**: 31/10/22

We're currently recruiting for a Business Manager to join our Retail Direct trading channel to lead, shape and implement the strategic and operational priorities of Retail Direct and internal advice to create an exceptional relationship management experience for customers, engage and enable colleagues and deliver the area Business Plan.

**Who are we?**

We want to be the best place that any of our colleagues have ever worked.

We are the UK's largest long-term savings and retirement business with c.13 million customers and c.£310 billion of assets under administration. As a market leader and FTSE 100 organisation, we understand that our scale and expertise means that we have a key role to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 - but we're not done yet.

We've seen huge growth and change, and this means there is enormous opportunity for our 8,000 colleagues to grow alongside us.

**Flexible working**

You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.

**We want to hire the whole version of you**

We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it's joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.

**The role**

You with work closely with the Managing Director of Retail Direct and the Leadership team. This is a varied role which provides the opportunity to help shape and execute the Retail Direct strategy. From managing budgets to leading on colleague engagement, this role is perfect for someone that has a wide skillset, strong relationship skills and is delivery focussed.

If you would like to increase your exposure to senior stakeholders while learning all about Retail Direct and wider Pensions and Savings business this role could be for you.

**Key Responsibilities
- Lead, shape and implement the strategic and operational priorities for Retail Direct and internal advice, ensuring these priorities are aligned to and enable delivery of the overall business strategy and channel priorities.
- Utilise external market knowledge and industry insight to inform both thinking and action at all times, maintaining a focus on commerciality and delivery of exceptional customer outcomes.
- Drive process improvement activity to maximise operational efficiency and effectiveness, working in collaboration with colleagues in the extended leadership team to embed consistent process, system and performance improvement.
- Continually assess team capability and the organisational design in respect of the business area's ability to deliver on the strategic and operational priorities.
- Operating as a senior leader in a fast-paced environment whilst consistently performing at a high level and delivering above and beyond the expectations of the role.
- Ability to anticipate challenges and issues where possible before they arise, deciding on an effective course of action both independently and as part of a senior leadership team.
- Building collaborative and effective relationships internally and externally with a wide range of stakeholders at all levels.

**What are we looking for?**

- Strong planning and organisational skills
- Ability to understand and manage budgets
- Skilled in the use of MS Office including Power Point, Word and Excel
- Knowledge of the Retail Direct pension market
- Education - Undergraduate Degree (or equivalent)

**Why choose us?**

Bring your 'whole self', skills and dedication to the Phoenix Group and we'll recognise your effort, support your development and help to drive your ambition. We'll ensure you're rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

**Sound good? If you are ready to help us make Phoenix the best place you've ever worked, we'd love to hear from you.