Customer Support Specialist

2 weeks ago

Liverpool, United Kingdom Prime Capital Group Ltd Full time

**Are you passionate about helping people and providing outstanding customer experiences? Do you thrive in a fast-paced, goal-oriented environment? If so, we want YOU to join our high-energy team as a Customer Support Specialist**

We're leading sales and marketing agency representing top-tier clients in a variety of industries, we're on the hunt for a motivated and personable Customer Support Specialist to help us continue providing exceptional service to our clients and customers. You’ll play a vital role in delivering solutions that create positive brand experiences, enhance customer satisfaction, and drive results.

**What You’ll Do**:

- **Problem Solving Excellence**: Troubleshoot customer inquiries with professionalism and creativity, aiming for the perfect resolution every time.
- **Drive Client Success**: Represent our clients by handling customer interactions with a high degree of attention to detail and professionalism.
- **Collaborate & Communicate**: Work alongside the Sales and Marketing teams to maintain seamless communication and ensure customers have the best experience possible.
- **Promote Brand Loyalty**: Build rapport and establish long-lasting relationships with customers to keep them coming back for more.

**What You Bring to the Table**:

- **Customer-Centric Mindset**: Passion for providing top-notch customer service and going the extra mile to exceed expectations.
- **Communication Skills**: Strong verbal and written communication skills that will make you stand out when dealing with clients and customers.
- **Problem-Solving Prowess**: Quick on your feet and adaptable, you can find creative solutions to customer challenges.
- **Team Player**: Willingness to work closely with others to achieve team and client goals.
- **Sales Savvy**: Previous experience in a sales or marketing-driven role is a plus, but a drive to learn and grow is essential.
- **Tech-Savvy**: Comfortable working with various CRM systems and communication tools.

**Why Work With Us?**
- **Exciting Opportunities for Growth**: We’re a fast-growing company, and we invest in our people. There are endless opportunities for career advancement and development.
- **Dynamic Work Environment**: Every day is a new challenge Work with a team of enthusiastic, driven professionals who love what they do.
- **Client-Focused Culture**: Join a company that is dedicated to creating innovative and effective marketing solutions for a variety of industries.
- **Work Hard, Play Hard**: We believe in maintaining a work-life balance and celebrating our wins as a team.

**What’s In It For You?**
- Competitive salary and performance-based bonuses
- Comprehensive training and ongoing professional development
- Opportunity to work with exciting clients across diverse industries
- Collaborative and inclusive company culture
- Health and wellness benefits

**Ready to Make an Impact?**

Pay: £14.00-£16.00 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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