Customer Service Administrator

7 days ago

Liverpool, United Kingdom Hays Business Support Full time

Your new company
My client, a leading manufacturer with a large client base across the UK and Europe, is seeking a professional Customer Service Administrator / Receptionist to join their team on a permanent basis. The organisation is one of the leading suppliers throughout Europe and can boast a strong reputation for quality products with innovative design.They work in partnership with factories all over the world producing high-quality products and pride themselves on the service they provide to both internal and external customers.

Your new role
The position is being offered full-time Monday to Friday with a hybrid model in place, working from home on Fridays. The main purpose of this role is to act as the main point for handling all customer service queries and to provide administrative support for the Sales Desk and Sales Administration Manager.
Based on reception, some of your duties will include but not limited to.
Build effective working relationships across the business and represent the team in a highly professional mannerProvide a point of contact for all consumer queries
Provide relevant and appropriate information to answer consumer queries through written and verbal means
Resolve queries in a timely manner
Answer incoming calls including overflow from receptionProvide general administrative support for the sales desk team and sales administration managerProvide reception cover during sickness and holiday periods, including breaks
Maintain and track customer service history
Manage an effective filing and tracking system
Ensure all customer care requirements are met
Generate and distribute department daily reports

What you'll need to succeed
Proven history in a customer service / reception position
Strong communication skills both written and verbal
Professional and friendly attitude
Passion for going that extra mile
Fully competent in all Microsoft packages

What you'll get in return
Free parking
Hybrid model
Progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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