Customer Service Administrator

1 week ago


Liverpool, United Kingdom Raewyn Consultancy Full time

**We are recruiting for our client based in Liverpool City Centre who are the UKs oldest and largest provider of their service. They have been in operation for 151 years and due to another period of growth are seeking a Customer Service Administrator. If you are looking to work for a stable company where you can commit to and who really value their employees this could be the role for you.**

**Working Monday to Friday 8.45am - 5.00pm with a salary of £21,000. Your first 6 months will be office based in Liverpool City Centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.**

**Please note: to be considered for this role you must be able to successfully pass a DBS check and have relevant experience.**

**About the role**:

- Answer and handle incoming telephone calls in a professional, courteous, and timely manner
- Effectively respond to telephone queries by checking details on an inhouse system
- Other ad hoc administrative tasks
- Provide reports and update spreadsheets as required via excel

**To be considered for this role you will have**:

- Quality call handling experience
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Enjoy handling high volumes of data
- Able to successfully pass a DBS check
- Customer service, telephony or receptionist experience
- Data administrator experience

**Your past job title may have been**:

- Customer Service Administrator
- Inbound Customer Service
- Customer Service Advisor
- Administrator
- Excel Administrator
- Data Administrator
- Policy Administrator
- Customer Advisor
- Receptionist
- Telephony Operator
- Help Desk Advisor

**Benefits**:

- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension and health are package
- 3 days per week working from home (2 days office based)
- Monday to Friday 8.45am - 5.00pm
- Working for a stable and well established company

**To Apply**:
If you’re a committed and experienced Administrator looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
N/A

Reference ID: LH15852



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