Customer Support Specialist

2 weeks ago


Liverpool, United Kingdom GLOBAL WEB INNOVATION LTD Full time

**Duties**
- Utilise data entry skills to accurately record customer interactions and maintain up-to-date records.
- Analyse customer feedback and data to identify trends and areas for improvement.
- Communicate effectively with customers, demonstrating strong phone etiquette and professionalism.
- Upsell products or services where appropriate, enhancing the overall customer experience.
- Collaborate with team members to ensure a seamless service delivery.
- Assist in resolving customer complaints efficiently while maintaining a positive rapport.

**Experience**
- Previous experience in a customer service role is preferred but not essential.
- Strong analytical skills with the ability to interpret data effectively.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Familiarity with upselling techniques is beneficial.
- A proactive approach to problem-solving and a commitment to providing outstanding service.

Join us as a Customer Specialist where your skills will contribute significantly to our mission of delivering exceptional service

Pay: From £23,901.00 per year

Additional pay:

- Commission pay
- Performance bonus

**Benefits**:

- Company pension
- Employee mentoring programme
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool, L5 9PR: reliably commute or plan to relocate before starting work (preferred)

**Location**:

- Liverpool, L5 9PR (preferred)

Work Location: In person

Application deadline: 24/10/2024



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