Collections Agent

24 hours ago


Salford, United Kingdom Robert Walters Full time

**Collections Agent**
Contract: Perm
Location: Media City

**Salary**: £22,500 + bonus
Benefits: 25 days AL + BH, pensions, free office parking

**Job Specification**:

- Assist in day-to-day administration of customer base including move ins/outs, direct debit and payment updates.
- Work within an existing skilled team to promote great customer interactions and outcomes.
- Management of complaints that are received in the customer operations inboxes within the agreed SLA's.
- Contacting lettings and estate agents to get relevant and up to date information on tenancies.
- Maintain and improve current processes to offer an enhanced customer experience and help improve internal procedures to assist in achieving set objectives.
- Ad hoc duties as and when required.
**Person Specification**:

- Management of complaints that are received in the customer operations inboxes within the agreed SLA's.
- Previous financial/payments experience or relevant education.
- Work within an existing skilled team to promote great customer interactions and outcomes.
- Assist in day-to-day administration of customer base including move ins/outs, direct debit and payment updates.
- Assisting with and actioning commercial and domestic customer contacts for all services.
- Contacting lettings and estate agents to get relevant and up to date information on tenancies.
- Maintain and improve current processes to offer an enhanced customer experience and help improve internal. procedures to assist in achieving set objectives.
- Ad hoc duties as and when required.


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