Patient Services Advisor

2 weeks ago

Kingston upon Hull, United Kingdom Haxby Group Practice Full time

**PREVIOUS APPLICANTS NEED NOT APPLY**

**Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?**

**If this sounds like you, we have the perfect opportunity for you**

We are looking for individuals who to join our Patient Services Team who:

- Are enthusiastic and self-motivated
- Are able to use their initiative
- Excellent communicators, both written and verbal
- Are able to listen and empathise
- Are keen to learn and develop
- Demonstrate attention to detail
- Can be flexible and adaptable
- Are competent with IT

In the role of Patient Services Advisor you will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice.

In return you will receive:

- Full induction and training plan
- Named direct Line Manager
- Long service rewards
- Generous holiday entitlement
- Wellbeing health plan
- Staff wellbeing group
- Ride to work scheme
- Uniform
- Refreshments
- Support to develop your skills and career

**About us**:
Haxby Group is a high-quality, community-based healthcare organisation, with general practice at its heart. We deliver exceptional care from 13 GP surgeries across York, Hull, and Scarborough, serving more than 92,000 patients.

**Terms and Conditions**

**Salary**:
£9.90 per hour, £19,616.20 gross per annum. Pay progression will be dependent upon annual performance appraisal.

**Annual Holiday**:
25 days plus bank holidays pro rata (holiday entitlement will increase as a reward for loyalty and service).

**Training**:
**Working hours**:
Full time position - 38 flexible hours per week based around the opening times of Haxby Group.

The Surgeries will be open 7.30 am to 8.00 pm weekdays and until 1.00pm Saturdays. The post-holders exact weekly hours will be agreed according to service and individual needs and will include evening and weekend sessions (possibly on a rota). These hours may vary on a regular basis as dictated by service or individual requirements. To facilitate communication and training you will also be required to attend evening meetings, events and training that fall outside your normal working hours. These will be reimbursed as overtime paid at the normal hourly rate, or as time taken in lieu.

You will be required to work across all 5 of our sites in Hull for this role.

**Benefits**:
We operate an optional contributory pension and benefits scheme.

The Well-being Simplyhealth plan package will be offered after your probation period.

**Other benefits include**:

- Uniform
- Full induction package with reviews.
- Annual reviews.
- Annual training day.
- Regular training and updates.
- Social functions.

**Job Types**: Full-time, Permanent

Pay: £9.90 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
Face coverings
Perspex screens
Social distancing

Work Location: One location

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