Patient Service Advisor

2 weeks ago

Kingston upon Thames, United Kingdom The New Victoria Hospital Full time

_**About us**_
- New Victoria Hospital is a private, charity-owned hospital based in Kingston Upon Thames, Surrey and is one of the few remaining independent hospitals in the country. It has provided a high level of service to the local community for over sixty years and is frequently ranked by patients as one of the top private hospitals in London._
- **Job description**_
- As a Patient Service Advisor, you handle these tasks:_
- _To be responsible and accountable for the development and delivery of a high quality, cost effective imaging service to patients and consultant users._
- _To greet patients on arrival and assist with registering for examinations or booking appointments; providing all relevant information and preparations that may be necessary_
- _To ensure all policies and procedures pertaining to the Imaging Department are adhered to._
- _To work flexible hours to accommodate the opening hours of the Imaging Department._
- _To work under the guidance of the 'Lead Imaging Patient Service Assistants' and the Imaging manager._
- _To provide a fast, efficient appointment choice to patients, consultants and other referrers with due regard to the urgency of any request._
- _To have a deep and detailed understanding of procedures, and their preparations, provided by the Imaging department._
- **Why work with us?**_
- While working as a Patient Service Advisor at New Victoria Hospital, enjoy these perks:_
- _Competitive salary_
- _Private Healthcare Insurance_
- _Discounted Hospital care for immediate family members_
- _Private Dental Insurance_
- _Life Assurance membership scheme covering 'Death in Service'_
- _Contributory private pension scheme_
- _Holiday entitlement and leave_
- _Introductory bonus scheme_
- _Cycle-to-work scheme_
- _Season Ticket loan_
- _Coaching and 24/7 confidential helpline support_
- _Subsidised meals_
- _Long-service award_

**Qualifications**:

- _Computer literacy_
- _Customer Service_
- _Worked in a medical environment; desirable_
- _Some medical knowledge_
- _Previous Imaging / Radiology experience_
- _Bookings and administration skills_
- **ABOUT YOU**_
- _Ability to interact effectively at all levels of organisation with excellent communication and interpersonal skills_
- _Highly motivated_
- _Proactive, calm pleasant and honest disposition_

**Job Type**: Permanent

**Benefits**:

- Flexitime
- Referral programme

Schedule:

- Flexitime

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Kingston Upon Thames: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Flextime

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