Patient Services Advisor

**PREVIOUS APPLICANTS NEED NOT APPLY**

Your role will be to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors in person or when required via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day to day activities.

**Duties and Responsibilities**:
The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
- Answer internal and external telephone calls when required.
- Participate in evening and Saturday morning working as per the standard rota.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice guidelines.
- Assist the Team Leader with routine site maintenance and Health and Safety.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clear and re-stock consulting rooms as required.
- Dealing with samples.
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Helping to maintain hygiene control measures.
- Dealing with the front-desk administration and cash handling required for non-NHS work such as patients’ private insurance and medical reports.

**Terms and Conditions**

**Salary**:
£9.90 per hour, £19,616.20 gross per annum. Pay progression will be dependent upon annual performance appraisal.

**Annual Holiday**:
22 days plus bank holidays pro rata (holiday entitlement will increase as a reward for loyalty and service).

**Training**:
**Working hours**:
Part-time position - 20 flexible hours per week based around the opening times of Haxby Group.

The Surgeries will be open 7.30 am to 8.00 pm weekdays and until 1.00pm Saturdays. The post-holders exact weekly hours will be agreed according to service and individual needs and will include evening and weekend sessions (possibly on a rota). These hours may vary on a regular basis as dictated by service or individual requirements. To facilitate communication and training you will also be required to attend evening meetings, events and training that fall outside your normal working hours. These will be reimbursed as overtime paid at the normal hourly rate, or as time taken in lieu.

**Benefits**:
We operate an optional contributory pension and benefits scheme.

The Well-being Simplyhealth plan package will be offered after your probation period.

**Other benefits include**:
Uniform

Full induction package with reviews.

Annual reviews.

Annual training day.

Regular training and updates.

Social functions.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

Pay: £9.90 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
Face coverings
Perspex screens
Social distancing