Patient Services Advisor

11 hours ago

Kingston upon Thames, United Kingdom The New Victoria Hospital Full time

New Victoria Hospital are looking for a **Imaging Patient Service Advisor **who will be responsible for providing a high quality administrative and bookings services to the Radiology Department.

This role requires you to take part in the development and delivery of a high quality, cost effective Imaging department service. Providing an effective and professional Administration service to all patients, visitors, consultants. medical secretaries and GPs. To ensure they are dealt with promptly, courteously and efficiently, paying particular attention to the principles of customer care in order to provide a service of the highest possible standard.

This role also involves registering patients on arrival, obtaining and processing billing information, providing all relevant medical instructions for the patient's appointment including completing any medical questionnaires and preparations that may be necessary. You will be responsible for providing an effective and professional patient booking service for all Imaging users. This service will be provided in person and via telephone and electronic communication methods.

**Requirements**:

- Knowledge: _
- Some medical knowledge
- Previous imaging / Radiology experience; **desirable**
- Experience: _
- Bookings and administration skills
- Qualifications: _
- Computer literacy
- Customer Service
- Worked in a medical environment; **desirable**
- Skills and aptitude:_
- Flexible - must be flexible to work shifts that accommodate the opening hours of the Imaging Department.
- Attention to detail
- Calm and friendly manner
- Ability to interact effectively at all levels of organisation with excellent communication and interpersonal skills.
- Highly motivated
- Proactive
- Enthusiastic
- Positive
- Honest disposition
- Ability to work under pressure

**Job Types**: Part-time, Permanent

Pay: Up to £20,077.20 per year

Expected hours: No less than 30 per week

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Overtime

Work Location: In person

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