Head of Dispute Resolution

7 days ago

London, United Kingdom NHS South West London Integrated Care Board Full time

This role will provide support and collaboration to commissioning teams in Continuing Health Care, Mental Health, Learning Disability, Children and Finance to settle a range of commissioning disputes i.e. inter NHS, Intra-NHS, internally between teams and Providers by means of mediating, conciliating or arbitrating in certain circumstances.
The post holder will maintain strong relationships between Heads of Services to their area with resolving complex and debatable challenges to avoid legal litigation and unresolved issues. The post holder will help formulate a response with the allocated investigator, responsible to obtain and collate the evidence/responses. This will help to ensure the progressive improvement of commissioning outcomes, enhanced productivity, efficiency and best value in models of service delivery.
This role will work alone or in collaboration with service leads to help find a way forward on procedural issues.
Facilitating communication in disputes to establish a mutual agreement, clarifying issues and providing support where required to service leads to collate and present their evidence and other relevant documents to reach a resolution. This may include support of redesigning of process and can join in conversation for example by recommending rephrasing statements or creating standard responses to solve problems.
Push for changes in service lead negotiations for example de-couple issues and “bank” what can be settled.
Guiding discussion of issue of content and propose non-technical/clinical solutions that draws on elements of each party’s offer or generating a creative solution.
NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.
NHS South West London Integrated Care Board as part of South West London Integrated Care System, is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.
Please see the job description and person specification
Supporting service leads to resolve issues or escalate the matter to senior management.
Overseeing transformation initiatives to drive improved outcomes and greater efficiency. This includes ensuring teams adhere to the standard set out locally with quality and audits of the service;
Ensuring member engagement is retained and enhanced through the locality teams, working closely with the clinical leads for the area.
Working as part of a network of Deputy Directors/Heads of Service posts across the SWL ICB, to support and enable commissioning resolution and transformation of processes.
Oversee and co-ordinate all complaint responses across the SWL wide All Age Continuing Care teams.
Over see and co-ordinate all Subject Access requests and Freedom of Information requests across the SWL wide All Age Continuing Care teams, liaising with Deputy Directors of place based teams, the Performance Manager and Finance Managers to collate information and ensure it is appropriately gathered to meet the standard.

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