Call Handler

4 days ago

Poole, United Kingdom change hospitality uk Full time

we are interested in people who want to do this type of role and want to help vulnerable people in the community.

MAIN PURPOSE

To provide a professional and effective response to calls from Lifeline alarm calls, customers and the public from the 24hour Control Centre.

To carry out emergency visits to clients, to check and support their Health and Wellbeing.

To ensure the integrity, accuracy and confidentiality of all information. As well as meeting the objectives laid out through BCP’s Codes of Practice, Policies and Procedures.

EXPERIENCE
Calls handling experience.

Experience of providing excellent customer service, face to face and via the telephone.
QUALIFICATIONS / TRAINING
Telecare operator’s qualification or equivalent experience.

Current First Aid Certificate.

weekly pay

**Job Types**: Full-time, Temporary contract
Contract length: 8 months

**Salary**: From £11.70 per hour

Schedule:

- 8 hour shift
**Experience**:

- customer service: 3 years (required)
- call centre: 3 years (required)

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