Medical Telephonist/call Handler Ptp

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice

Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.

We are seeking 3 part time **Telephonist/Call handlers **to help patients and the public with their queries, both over the telephone and at the reception desk, and work as part of a team, helping with the successful running of a busy GP Practice. Based at our **Parkstone Tower Practice in Poole, Dorset **on a permanent, part time basis.

x3 15 hour posts as follows:
Post 1: Tuesday 1.30-6.30pm, Wednesday 1.30-6.30pm & Friday 8.00-1.00pm

Post 2: Thursday 8.00am-1.00pm & Friday 8.00am
- 6.30pm

Post 3: Thursday 8.00am-6.30pm & Friday 1.30-6.30pm

**Job responsibilities**:

- Making patient appointments with appropriate clinical staff
- Receiving patients at the reception desk
- Answering and making telephone calls
- Registering of temporary residents
- Recording proof of ID, and checking new patient registrations
- Recording of patient blood pressure recordings
- Dealing with personal enquiries
- Organise blood tests and cervical screening forms
- All aspects of repeat prescribing
- Undertake accurate prescription administration.
- Dealing with incoming post
- Process changes in patient details
- Filing medical notes accurately
- Input information into patient records accurately
- Ensure patient waiting areas are kept tidy
- Dealing with tasks
- Being prepared to cover all reception positions as necessary
- Provide excellent customer service
- Following opening up and closing down procedures as appropriate
- Generally assisting members of staff
- Scanning/shredding paperwork
- Any other duties as required.

This list is not exhaustive.

**EDUCATION/EXPERIENCE**:

- Proven experience in a GP/NHS department environment would be highly desirable.
- Educated to high standard of GCSE in Maths, English language
- Strong IT skills in MS Word, Excel and Outlook. Knowledge of SystmOne is desirable.
- To have tact and diplomacy in direct and indirect emotional circumstances
- To possess excellent, calming and professional telephone manner
- Knowledge of the NHS an advantage
- Able to get on with others and be a team-player in a sometimes, pressurised and time-sensitive environment
- Be able to demonstrate commitment to equal opportunities and diversity

**We offer**:

- Competitive salary
- Friendly and supportive working environment
- Continuous CPD
- NHS Pension Scheme with Life Insurance
- Competitive holiday entitlement scheme
- Cycle to work scheme

**Job Type**: Part time

Pay: £10.00 per hour

**Equal Opportunity**

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

**Asylum and Immigration Act 1996**

**Job Types**: Part-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (preferred)