Scheduler

2 weeks ago

Reading, United Kingdom Thames Water Full time

**Who are we?**
We are the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you'll be doing**:
The purpose of the Scheduler (R&M) role is to ensure that all reactive work created by Thames Water and its partners is allocated to the appropriate resource / team to ensure we deliver our customer promises and meet Service Level Agreements (SLAs). The mainresponsibility is to ensure that our field teams are scheduled for a full day’s work and arrive to a particular job within the specified timeframes, with any delays communicated to the field/supervisors in a timely manner.
A key component of the role is to act as an area focal point and take ownership for all aspects of operational delivery. This involves validating emergency work which is raised on the system; ensuring resources are utilised effectively to maximise output; prioritisingnumerous competing tasks; and continuously monitoring the progress of work and communicating any delays to impacted parties.
**What you'll bring to the role**:

- Previous experience in a customer focussed roles, ideally with experience of scheduling work to field based teams
- Excellent organisational skills and attention to detail
- Excellent communication skills

**What's in it for you?**
This is a temporary role for up to 6 months paying up to £13 per hour.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide optionsaround working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

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