Scheduler

**About the role**:
We are looking for a **Scheduler**to support the Planning team in managing the daily workflow and be responsibly gatekeeping all pre-delivery activities (payment and water regs reports TAPS5, chlorination, plot to postal, trial shuts, warns andshuts), to enable jobs to be assigned correctly to prevent future issues,don’t worry if this sounds very technical, there will be lots of training on the job
As a **Schedule**r you will be working collaboratively within an established team and across the business; where you will have exposure to a wide variety of stakeholders including Services/Mains Design, Self-Lay, Helpdesk and regional Field andDelivery Teams.
**What you will be doing**:

- Assist with delivering an excellent customer experience (both to internal and external customers) in all aspects, working towards an improved CSAT/DMEX score, reduced complaints and improved performance quality
- Demonstrating our values through behaviours and creating an inclusive and positive environment that drives performance, engagement and development
- Finding solutions to problems to maximum customer satisfaction by keeping our customers at the heart of everything we do as well as confirming our assets are protected
- Review customer queries and hit daily productivity targets and contribute to hitting the team KPI’s and SLA’s
- Maintaining a constant focus on customer requirements, statutory time frames, service level agreements, escalations and complaints
- Ensuring the smooth end-to-end delivery of jeopardy jobs, customer escalations within SLAs
- Proactive in responding to customers and the ability to investigate specific information to understand their requirements

**We’re looking for you to**:

- Able to support with problem-solvingof customer queries, being curious to fully understand the query and identify the best solution to resolve it the first time and problem-solving ability
- Possess excellent communication and interpersonal skills, to clearly interact with our customers
- Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
- A keen eye for detail and the ability to think outside of the box
- Self-motivated, resilient and able to work to high targets
- The ability to build positive relationships with internal and external stakeholders

**What’s in it for you**
Our department is a fun, fast-paced environment where no two days will be the same.You will be working with like-minded people who really want to make a difference to our customers.We are committed to giving you great training and will make sure you areconfident in helping customers. You will be taking the problem from start to end which is satisfying.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall DiversityChampion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
We deliver life's essential service so our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provideCustomer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’llbe given full training - it’s also a great opportunity to learn more about our business and meet colleagues.
Click here to find out more about working at Thames Water