Service Reception Supervisor

1 week ago

Bedford, United Kingdom Marshall Motor Group Full time

**Role**: Service Reception Supervisor
**Location**: Land Rover Bedford
**Hours**: 47.5 hours per week, including Saturday mornings on a rota basis

**Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
**Bonus schemes**: Customer satisfaction and team performance bonus schemes

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.

**The role**

Marshall Motor Group are currently recruiting for a Service Reception Supervisor to join our Land Rover dealership in Bedford.

Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

**What will I do on a daily basis?**
- Provide day to day guidance and direction to a team of Service Advisors
- Ensure the highest level of customer care and satisfaction are delivered at all times
- Identify areas of improvement for the service reception department to improve performance and customer satisfaction
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

**What experience do I need?**
- Ideally you would have some experience in a similar role within a vehicle dealership
- Ability to remain professional, calm and positive at all times
- Approach tasks eagerly and cooperate fully when requested
- Proactive mind set
- Positive, can-do attitude
- Outstanding organisation and time management skills with the ability to work to deadlines

   
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bedford, MK41 0SF: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have any unspent criminal convictions?

**Experience**:

- Service Advisor: 2 years (required)
- Motor trade: 2 years (preferred)

Work Location: In person

Reference ID: REQ08875

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