Patient Experience Officer

5 days ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Do you want to help improve hospital services for patients, carers and families?

The poster holder will support the team as we obtain feedback and work to become better at listening, understanding and responding to what patients, carers, visitors and staff tell us.

The post holder will work directly with staff, patients and their carers and their families and need to be visible, accommodating, supportive and proactive.

It is an opportunity to input into, share ideas and support divisions to make service improvements.

The post holder will be assigned to divisions as the patient experience link and will support the analysis of patient experience data in a meaningful way that facilitates change to improve patient experience

Review of feedback, sharing of feedback with team leads and working with leads to review the feedback, share good practice and support service improvements.

Support listening events, forums and improvement projects. Review and develop patient surveys.

Support patient groups and local reviews.

The Patient Experience Team are a point of contact for patients and staff alike and work with staff across the Trust to help put the patient at the heart of everything we do. We are a team of five based on the Lewisham site. We work across both hospital sites to deliver the patient experience objectives.

There is the opportunity to work flexibly in line with the Trust policy.

We support, value and respect each other and have good working relationships with divisions, patient groups and external stakeholders.

We are a central point of contact for staff and patients and are a valuable resource to support and signpost to services. We also support staff to showcase service improvements in response to patient feedback.

This is a great opportunity to support the Trust in its drive to continually act on what patients, carers and the local community are saying and make improvements that will impact positively on patients’ experience.

You will have a tailored induction and support from the team.
- Accountable to the Head of Patient Safety and Experience and reporting to the
Patient Experience Manager
This is a patient facing role and requires the post holder to work directly with
patients and their careers and their families on a daily basis
Because it is patient facing the post holder will be expected to seek solutions where
the patient identifies a concern which should be addressed there and then
Ensure the patient experience is measured, monitored and improved.
Deliver successful projects to engage service users including local and national
projects and those required as part of the Trust and sector commissioners’
performance framework.
Work with the Divisions to ensure that successful service user engagement projects
are developed and delivered at a local level.
Report on patient experience data in a meaningful way that facilitates

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