Talent Acquisition Assessment Specialist

**Talent Acquisition Assessment Specialist**

**Salary**: Competitive

**Contract**:Both Perm & 12 month FTC contracts available

**Location**: Flexible with the opportunity to work in one of our offices, on a Hybrid basis.

**Who are we?**

We’re Domestic & General, the appliance care experts. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair and care for millions of products and appliances each year - from fridges and washing machines to TVs and boilers. We’ve also been in business since 1912. (So our customers know they're in safe hands).

To make this happen, we need the very best customer sales and service agents in our contact centre operations, who support our customers all year round.

This is where you come in as a Talent Acquisition (TA) Assessment Specialist, ensuring the TA team are supported to deliver the full journey for our agent hires.

This is a newly created team, which we expect will consist of a blend of those who have previously worked in a Contact Centre and those with prior recruitment experience. Collectively, forming a team who can collaborate and play to each other’s strengths to ensure that we hire the best people for the job

“Together, we’ve got it covered”

**What will you be doing?**
- Working within a structured framework, you’ll make quality hiring decisions to acquire top talent.
- Collaborate closely with our Operational and TA teams, to understand job requirements.
- Ensure compliance, employment laws and regulations are followed.
- Look to continuously improve assessment processes based on data and feedback.

**So, what do we need from you?**
- Previous experience working in volume sales hiring environment, would be ideal but isn’t essential.
- A real-life Operational (contact centre) awareness, particularly within a high-volume environment (Sales & Service), ideally regulated.
- An appreciation of the early life phase (first 13 week’s) of an agent role and being mindful, of your influence on this journey.
- An understanding or an awareness of various assessment tool and techniques.
- Demonstrable experience, working within a high-volume office-based role.
- Strong organisation, communication and interpersonal skills.
- Proficiency in HR software or ability to learn, from having worked on alternative software tools.
- A curiousness to really understand people’s motivations and what could make them a great sales or service agent at D&G

**Sounds good? There’s more**
- Through hybrid working and embracing digital technology, we have enabled greater flexibility in how and where we work. Our everyday flexibility approach means we don’t mandate office days, instead we ask that if and when you attend the office, it’s with purpose to collaborate and support colleagues and stakeholders.
- If you live within a commutable distance from one of our state-of-the-art working environments you’ll be working side by side with our TA team and wider People Team, who mostly work out of Nottingham and Wimbledon.
- We’ll provide all the support you need to be successful in the role, including training and ongoing coaching and support.
- With over 50% of our direct hires made internally in 2023, you’ll be part of a special team here at D&G, with opportunities to grow and develop your own career.

**What are the benefits?**
- Competitive salary & annual bonus.
- Full training provided.
- 25 days annual leave per year, excluding bank holidays.
- A free annual D&G protection plan - we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary.
- Employee discounts - access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
- At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey._