Application Support Analyst

1 day ago


Wolverhampton, United Kingdom INTEC SELECT LIMITED Full time

**Application Support Analyst**
The role will require the job holder to work with colleagues and under the direction of the support manager on initiatives which may be support issues, small scale business process improvements and larger-scale change initiatives. In addition, they need tosupport the IT delivery manager to ensure that BAU change is delivered on time and efficiently following the ITIL principles.

**Responsibilities**:

- Responsible for monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA.
- Support for all project releases and code fixes following ITIL change and release principles.
- Working alongside Problem management function, identifying and mitigating trends.
- Documenting processes and producing user guides or other artefacts that support the change management function.
- Maintaining and enhancing practical and operational relationships with third party suppliers.
- Working with the testing team and business to scope and schedule testing activities
**Core experience**:

- Two years 2nd line Application Support experience (essential)
- Basic SQL experience (nice to have)
- Two years' experience working with Software Supplier/Client relationships
- ITIL Foundation certificate or working knowledge of ITIL best practice framework (essential)
- Intermediate-level skills in Windows server 2008 / 2012 MS SQL Server experience (pleasant to have)
**Package**:

- £30,000 to £38,000 (circa)
- 15% Bonus
- 25 days holiday
- Generous contributory pension scheme
- Discretionary bonus scheme
- Free parking
- Training
**If you can, please send across your up to date CV and the leading consultant will be in contact.**
**Application Support Analyst



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