Service Desk Agent

1 week ago

Preston, United Kingdom Infinium IT Limited Full time

**A quote from a member of our Service Desk Team**
- “The team immediately made me feel welcome, it’s a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company”._

**The comprehensive package and benefits offered at Infinium includes**.
- Competitive salary
- Competitive annual leave with additional days accrued with length of service, your birthday off and paid company sick leave
- Extensive training and development opportunities with internal progression available.
- Free home internet or Sim card.
- Wellbeing package including discounted gym and support towards optical, dental treatment, and others.
- A breakout room for you to relax and enjoy your down time with your colleagues, and regular team social events.
- An immediate start date is available for this role.

**As Service Desk Agent your duties will include**:

- Create and handle service desk tickets through to escalation or resolution.
- Telephony call workflow, ensuring calls are answered and routed efficiently.
- Undertake scheduled daily tasks.
- Check monitoring systems for incidents and warning, action or escalate as required.
- Communicate to customers, the team, and business when changes in process or customers occur.
- Adaptive communication skills to best support customer needs
- An ability to communicate clearly and effectively on multiple channels.
- An ability to work well as part of a team and build effective relationships.
- Time and task management skills
- An ability to liaise with technical experts.
- An ability to troubleshoot and problem solve technical problems
- A passion for the IT industry and a desire to learn from technical experts

**Required skills, knowledge, experience and/or qualifications include**:

- Good clear telephony manner - (Essential)
- Use of incident or ticket management systems - (Desirable)
- Good written communication skills - (Essential)
- Desktop IT knowledge - (Desirable)
- Basic Networking knowledge (Desirable)
- This is a site-based role as such applicants should be able to commute to our head office in Preston, PR4 0HF - (Essential)

**Shortlisting for this role will take place week commencing 25th August 2025**

**Job Types**: Full-time, Permanent

Pay: £25,875.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Sick pay

Application question(s):

- Will you be able to reliably commute to attend work on a daily basis to our head office addesss, Infinium IT, Bartle Court Business Village, PR4 0HF for this job?

**Experience**:

- Technical help desk / support: 1 year (preferred)
- Telephone Customer Service: 1 year (preferred)
- IT / WiFi troubleshooting: 1 year (preferred)

Work Location: In person

Application deadline: 14/09/2025
Reference ID: SDAAug25

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