Hire Controller

2 weeks ago

AshtonUnderLyne, United Kingdom Bowdon Associates Ltd Full time

**Job Title**:Hire Controller

**Location**:Ashton-Under-Lyne

**Salary**: Provided on Application

**Benefits**:

- Competitive Salary
- 20% Quarterly Bonus
- Annual Bonuses
- Personal Training and Development Plans
- Company Pension.
- Staff Discount
- Healthcare
- 25 Days' Holiday plus Bank Holidays
- Holiday Purchase Scheme
- Death In Service.
- Critical Illness cover.

**The Client**

Our client are a leading hire company providing full UK coverage for industrial equipment.

With plans to expand the business further this has presented an exciting opportunity for a Hire Coordinator to join their team

**The Role of Hire Controller**
- To facilitate hire requests and convert enquiries into hires.
- Check for machine availability liaising with the service team to ensure they are aware of customer requirements.
- Assisting the sales team with enquiries and facilitating their customers’ demands.
- Co-ordinating a transport requirement, scheduling of deliveries, collections, and demonstrations.
- Updating records with the insphire system, raising of contracts - off hire requests,
- Allocation of deliveries / collections to drivers, ensuring strong communication with drivers throughout the working day to ensure all deliveries are met.
- Raising pro forma invoices and taking appropriate payments - through the world pay system.
- To be a custodian to the brand, acting with passion and pride to make the hire business successful and develop relationship with new and existing customers.
- To be a point of contact for other team’ members within the wider business.

**Key Areas of Responsibility**
- Providing customers with the appropriate information & pricing to win the hire.
- Keeping the Sales team involved with updates, opportunities & potential issues.
- Overseeing any problems regarding deliveries & collections ensuring we resolve in a timely manner and use the escalation process where necessary.
- Keep open communication with the drivers.
- Working with the service department so that stock requirements/peaks are understood and communicated
- Off hiring machines providing correct communication is provided to the customer.
- Ensuring KPI’s are met.
- Participating n team meetings offering knowledge and suggestions where needed.
- Looking for ways to improve the processes within the hire desk to be more efficient.
- Escalating any potential issues to the management team.
- Keeping credit to a minimum, therefore ensuring attention to detail is maintained.

**The Person**
- Experience as a hire Coordinator or a Hire Controller.
- Forward Planning and must be proactive in making decisions.
- Processing knowledge would be an advantage.
- Proficient in All Microsoft packages.
- Team player.
- Excellent communication skills.
- Hire Controller, Hire Coordinator, Renal Controller, Re-Hire Controller, Rental Coordinator, Hire Business_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Profit sharing
- Sick pay
- Unlimited paid holidays

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Work Location: In person

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