Jet2.com Customer Operations Co-ordinator
1 week ago
Permanent
- 40 Hours
**Salary**
- Excellent
**Country**
- U.K
**What you will be doing...**
- Reporting to the
- **Customer Operations Duty Manager**, the
- **Customer Operations Co-ordinator** is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills.
- You will effectively implement the company welfare policy in accordance with EU regulations &
- You will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems. By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status.
- In addition, you will be responsible for communicating and managing disruption across the
- Proven experience within an Airline or a Tour Operator is desirable
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
- The Operations Control Centre (OCC) operates 24 hours a day, 7 days a week and this role is
- **4 on, 4 off (a mixture of day, late and night shifts) 12 hour shift pattern**, we cover 365 days a year and we ask for flexibility in the roster to enable us to react to business requirements where needed. This is a fully office based role working, primarily, at our Head Office building - Low Fare Finder House located at Leeds Bradford Airport.
- In return, we offer
- ** a competitive salary, 28 days annual leave** and benefits package with
- **fantastic opportunities** for progression in a growing business.
- This is a great opportunity to be part of an exciting forward thinking team within a growing leisure business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
- Help us to send our all-important customers on holiday with
- **Jet2holidays****Division**
**Careers With Us**
- Airline
**Careers Dept**
- Customer Operations
**Careers Team**
- Customer Operations Advisor
**Business Area**
- Operations
**Team**
- Operations Control
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