Jet2.com Customer Operations Controller

1 week ago

Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full time

Secondment
- 40 Hours

**Salary**
- Excellent

**Country**
- U.K

**What you will be doing...**

**It’s open 24 hours a day, 7 days a week, 365 days of the year**

This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride.

If you want a role where no 2 days will be the same and to be involved in an area that has arguably the biggest impact on our day to day flying programme, then our **Operations Control Centre** is the place you want to be

Join us As we’re looking to hire a **Customer** **Operations Controller**to join our **Customer Operations Team**.

Reporting to the Customer Operations Duty Manager, the **Customer Operations Controller** will provide support, coaching and guidance to our Customer Operations Coordinators as well as assimilating large amounts of information and delivering key messages to all areas of the business. You will ensure that Airline disruption is handled concisely in accordance with all Company and statutory requirements, playing a vital role in the achievement of company targets.
**This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour)**

As our **Customer Operations Controller**, you’ll have access to a wide range of benefits including;
- Generous Discretionary Profit Share Scheme
- Contributory pension scheme

**What you’ll be doing**:

- You will oversee the distribution of work on each shift, as well providing on the job coaching and support for the team of Customer Operations Coordinators within their role.
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
- By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status Working as One Team.
- Effectively implement the company welfare policy in accordance with **EU261**regulations whilst ensuring a high level of attention to detail is paramount.

**What you’ll have**:

- The confidence to lead teams in a high-pressure environment with strong organisation and prioritising skills to manage volumes of workload with the ability to delegate tasks responsibly.
- Have effective decision-making skills and excellent communication skills are a must, along with the ability to think creatively with proven prioritisation and problem-solving skills as well as being process and detail orientated are also required in the role.

**Division**

**Careers With Us**
- Airline

**Careers Dept**
- Operations

**Careers Team**
- 24/7 Customer Helpline Team Leader

**Business Area**
- Operations

**Team**
- Operations Control

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