Jet2.com Customer Operations Controller
1 week ago
Join to apply for the Jet2.com Customer Operations Controller role at Jet2.com and Jet2holidays. The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas of the company. It operates 24 hours a day, 7 days a week, 365 days a year. This area has a direct impact on our customers, aircraft and colleagues, bringing both responsibility and pride. Reporting to the Customer Operations Duty Manager, the Customer Operations Controller will provide support, coaching and guidance to Customer Operations Coordinators, assimilate large amounts of information, and deliver key messages to all areas of the business. The role ensures airline disruption is handled concisely and in accordance with all company and statutory requirements, playing a vital role in achieving company targets. This role works across a 4-on-4-off shift pattern (2 days, 2 nights, 4 off – 12 hour). Benefits Colleague discounts on Jet2holidays and Jet2.com flightsGenerous discretionary profit share schemeContributory pension scheme What You’ll Be Doing You will oversee the distribution of work on each shift, providing on-the-job coaching and support for the team of Customer Operations Coordinators.This role is not customer-facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.By supporting our red teams and handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status, working as one team.You will effectively implement the company welfare policy in accordance with EU261 regulations whilst ensuring a high level of attention to detail. What You’ll Have The confidence to lead teams in a high-pressure environment with strong organisation and prioritising skills to manage volumes of workload and delegate tasks responsibly.Proven experience within an airline or tour operator and strong effective leadership skills, with a clear understanding of Jet2.com operations.Effective decision-making and excellent communication skills, along with the ability to think creatively and prioritise and solve problems, while being process and detail-oriented. Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight #J-18808-Ljbffr
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Operations Co-ordinator
1 week ago
Leeds, United Kingdom Jet2.com and Jet2holidays Full timeJoin to apply for the Operations Co-ordinator role at Jet2.com and Jet2holidays The Operations Control Centre (OCC) within Jet2 is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year. This is the area of the business where the decisions made have a direct impact on our customers, aircraft and...
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Jet2.com Customer Operations Controller
1 week ago
Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full timeSecondment - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** **It’s open 24 hours a day, 7 days a week, 365 days of the year!** This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. If...
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Advanced Crewing Coordinator
2 weeks ago
Leeds, United Kingdom Jet2.com Limited Full timeJet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues. We’re looking to hire an Advanced Crewing Coordinator to join our Advanced Crewing Team. The Crewing department is fast paced and challenging where no two days are the same. You will be based at our Leeds Bradford Airport Operations Control Centre,...
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Advanced Crewing Coordinator
6 days ago
Leeds, United Kingdom Jet2.Com Limited Full timeResponsibilities Managing the Pilot and Cabin Crew rosters ensuring crew are in place to deliver our flying programme, maintaining our award winning On Time Performance and exceptional customer service, playing an essential role within our Crewing department. Reporting to the Advanced Crewing Controller and Advanced Crewing Deputy Manager and will be part of...
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Advanced Crewing Coordinator
1 week ago
Leeds, United Kingdom Jet2.com and Jet2holidays Full timeJet2.com and Jet2holidays are always looking for great people to join our award‑winning team of colleagues. We’re looking to hire an Advanced Crewing Coordinator to join our Advanced Crewing Team. The Crewing department is fast‑paced and challenging where no two days are the same. You will be based at our Leeds Bradford Airport Operations Control...
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IT Security Analyst
5 days ago
Leeds, United Kingdom Jet2.com Limited Full timeHere at Jet2.com and Jet2holidays, we’re seeking an experienced IT Security Analyst to play a vital role in protecting the organisation’s critical business processes, including revenue and flight operations, from cyber threats. This position ensures the security of customer and colleague data, delivers core defensive cyber security capabilities, and...
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IT Infrastructure Reliability
2 weeks ago
Leeds, United Kingdom Jet2.com Limited Full timeIT Infrastructure Reliability & Patching Engineer At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. As our new IT Infrastructure Reliability...
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Jet2.com Customer Operations Co-ordinator
1 week ago
Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full timePermanent - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** - Reporting to the - **Customer Operations Duty Manager**, the - **Customer Operations Co-ordinator** is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills. -...
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IT Security Analyst
2 days ago
Leeds, United Kingdom Jet2.com and Jet2holidays Full timeGet AI-powered advice on this job and more exclusive features.Here at Jet2.com and Jet2holidays, we’re seeking an experienced IT Security Analyst to play a vital role in protecting the organisation’s critical business processes, including revenue and flight operations, from cyber threats. This position ensures the security of customer and colleague data,...
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Jet2.com Customer Operations Co-ordinator
2 weeks ago
Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full timePermanent - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** - Reporting to the **Airline Customer Operations Duty Manager**, the **Airline Customer Operations Co-ordinator** is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high...
