Nutrition & Dietetics Administrative Support

The Community Nutrition & Dietetics Service at Whittington Health is seeking Administrative Support to join their team. We promote and deliver an evidence-based Dietetics services across the diverse boroughs of Islington and Haringey. As a team, we are committed to delivering innovative, compassionate and high-quality clinical care to our service users.

This post would be suitable for an Administrative Support worker who is interested in working in a community setting, who can be innovative, takes initiative, has strong admin and communication skills, and feels happy to travel across boroughs.

We are a friendly, supportive and widely experienced team and as a department we are fully active in audit, quality improvement initiatives and CPD. You will have opportunity to contribute to all of these.

Click to find out more about our Adult Community Services, what it is like to work for Whittington Health, and why you should join our team.

Please contact Loretta Morgado or Lynne Robbins on 020 3224 4720 for more information.

This post holder will work as part of the Whittington Health Adult Community Nutrition & Dietetics Service and will support the Podiatry team with administrative duties as required. The post holder will work across both Haringey and Islington sites as needed. Duties will include PC work, general administration work and coordinating the appointments system.

The post holder will carry out basic triaging of calls. They will know when to seek guidance and support from the clinicians when appropriate.

Post holder will also source, register and upload documents for new patients, book and reschedule appointments.

Post holder will be competent in the use of the computer software RIO, including the cancellation and booking/rebooking of patients.

Post holder will represent the Whittington Health Adult Community Nutrition & Dietetics Team in a professional and friendly manner at all times.

Depending on the requirements of the team, the post holder may be required to work a shift pattern between the hours of 8am to 6pm.The post holder will also be expected to travel across Whittington Community Sites when required.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

To provide a high quality, helpful and courteous response to members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever possible.

To manage appointments for patients, and to provide advice and information to callers about community clinical services, including criteria for eligibility and other service specific details.

To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services. This role may involve dealing with upset or aggressive people on the telephone.

To register new patients onto the electronic patient record system such as RiO, Medway and other relevant patient systems.

To manage all relevant patient documentation and chase referrers for any additional information that may be necessary (upload documents).

To carry out an initial triage of patients using various algorithms provided by clinical teams, and your own initiative, booking appointments where appropriate, ensuring patients are on the appropriate teams lists and forwarding complex cases on to clinical teams.

To administer the processes for establishing efficient clinic utilisation; this includes identify and managing the long waiters with use of the PTL list, booking interpreters and supporting patients with booking of transport, sending group text message reminders to patients when appropriate, processing outcomes, cancelling and rescheduling clinics.

To maintain accurate electronic records.

To post out any paper resources/letters to patients/carers/other HCPs upon the request of the dietitians, as needed.

Booking/cancelling interpreters/BSL interpreters as needed for patients.

To manage the generic mailboxes of the Nutrition & Dietetics service, respond to service users queries, forward relevant communicatio