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Out of Hours Coordinator

3 weeks ago

Gateshead, United Kingdom Dale Care Ltd (Office Jobs) Full time

At Dale Care, we're looking for a dedicated individual to join our team as a Out Of Hour Care Coordinator. As a vital part of our South Tyneside team, you'll play a crucial role in managing our multi-line switchboard, handling queries from carers, service users, and external bodies. This position isn't solely home-based; it also involves office-based work.

Our commitment to delivering high-quality care means you'll need to demonstrate excellent communication and customer service skills at all times.

**Essential requirements**:

- Strong IT skills
- Excellent communication skills
- Outstanding customer service skills
- Experience managing a busy workload
- Ability to work autonomously
- Ability to analyse situations and make timely decisions

**Desirable**:

- Call centre experience
- Previous experience in the care sector
- Ability to prioritize tasks effectively
- Capacity to remain calm under pressure

**Salary**:
Weekends**:£14 per hour**

Weekdays**:£11.46 per hour**

**Hours of work**:

- **Monday to Friday: 6am - 9am, 5pm - 11pm**:

- **Saturday and Sunday: 6am - 2pm, 2pm - 10:30pm**

**Job Types**: Part-time, Permanent

Expected hours: 16 - 30 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Application question(s):

- Do you have access to your own vehicle ?
- Please Provide your Post Code

**Experience**:

- Care: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Gateshead, NE10 0JP

Reference ID: GHD OOH