Case Handler

2 weeks ago

Shirley West, United Kingdom Sayjo Full time

**Commercial Claims Handler role with a difference. **Do you love working in Motor Claims? Are you stuck in a call centre environment with high pressure targets and no career path?

Our client need needs a Claims Handler with motor claims experience to work internally within their transport business.

This is a permanent role to engage with drivers to understand cases, claims, queries and supporting them through the claims process with clear communication, empathy and compliance. From First Notification of Loss (FNOL to completion.
- Coordinate correspondence between all parties involved, including colleagues, employees, third party drivers, customers, insurance companies through to stakeholders and local authorities.
- Assess claims and compile facts, evidence, statements and confirm insurance position to the Claims Manager.
- Manage each claim through checks, policy checks, correspondence, FCA. MOJ, MIB, DPA, ABI/GTA processes and record through the claims handling system.
- Balance process, compliance and professionalism with an awareness of timely recovery of costs and operational requirement.
- Debt recovery for claims including complex and aged.
- Support with general fleet location and hire vehicles.
- Recommend solicitors as appropriate

**We are looking for**:

- Motor claims insurance sector experience
- Claims handling database / software experience such as Eclipse Proclaim
- Knowledge and training on FCA, MOJ or other relevant compliance
- Outstanding communication and administration skills
- Most importantly, empathy, understanding and great communication skills

**The details**:

- Hours of work 9:00-5:00pm Monday to Friday.
- Full training in this unique setting is provided and supported offering a clear career path in this growing and leading company.
- Great perks and benefits.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shirley, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Flextime

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