Administration Team Leader

11 hours ago

Dorking, United Kingdom Unum Full time

Job Posting End Date: February 13

**Who are we?**

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

**The role**:
**What will you be doing?**

Administration Team Leader (Internally known as the Document Administration Team Leader)
Location: Dorking (4 days in office per week).

**What will you bring?**

As an Administration Team Leader you will proactively manage and develop the Document Administration team to ensure the smooth operation of the internal/external documentation at Unum. You will ensure performance targets and objectives are achieved, ensuring a quality service to internal and external customers.

**In this role you will**:

- Lead, coach and develop the administration team, ensuring appropriate training and development plans are in place to support individuals.
- Complete performance reviews and performance management processes - including monitoring of teamwork activity.
- Plan accordingly within the team to meet internal customer expectations, volume demand, quality and agreed service levels including identifying tools, resource and support required.
- Have strong relationship skills to collaborate and plan with stakeholders.
- Identify and drive forward initiatives to improve efficiency, quality, and customer service.
- Maintain documentation for processes and procedures ensuring all documentation is accurate, current and controlled.
- Investigate and resolve all Risk Events, analyse, and document sequence of events and provide draft response, recommend corrective actions.
- Produce work activity MI and monitor work volumes and trends.

The Administration Team Leader will be able to demonstrate strong problem-solving skills, initiative, and decision-making ability. You will also have a strong understanding of GDPR and the protection of customer data.

The successful Administration Team Leader can expect:

- Generous Bonus
- Company funded Health Cash Plan
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.

LI-AM1

**Why join us?**

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

Company:
Unum UK

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