Call Handler

2 days ago


Liverpool, United Kingdom J11247 Full time

_Customer Service Agent_
Location
- Liverpool

Shift requirements:
Full time -Monday, Tuesday, Thursday ,Friday, Sunday
- 8am -5pm/ 9am-6pm/ 10am-6pm

Part time
- Monday, Tuesday, Thursday ,Friday, Sunday
- 4pm-9pm/5pm-10pm

Our client based in Liverpool is looking for Call centre advisors to answer inbound calls for various different companies and deal with their queries.

Role Objectives
- To answer calls and provide help and assistance to callers.
- To retain a high standard of attendance and punctuality.

**Skills and Aptitudes**
- Excellent communication skills
- Team worker / player
- Friendly and approachable manner
- Organisation skills
- Keyboard skills

**Responsibilities**:

- Have a helpful, caring and friendly attitude to parents at all times
- Answer calls within departmental standards and record relevant information about the call
- Handle irate parents with patience, skill and empathy, whilst acting as an ambassador of the company
- Use initiative, taking advice when necessary from your direct report to ensure that the agent/ customer is totally satisfied
- Contribute and maintain a clean and tidy environment

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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