Call Handler

1 week ago

Liverpool, United Kingdom Everpool Full time

Title: Call Handler
Location: Bootle, Liverpool

**Salary**: Starting at £19,000 per year, increasing to up to £22k after passing 6-month probation (DOE) + bonus scheme.
Full time, permanent position.
What is the role?
Due to consistent and continued growth, we have several exciting opportunities to hire a number of customers focused and results driven Customer Service Advisors to join our service contact centre teams based in Bootle, Liverpool.
Role Responsibilities
- Manage new claims enquiries via inbound or outbound calls to follow up on our customer’s initial web enquiry - so no cold calling involved
- Your role will be to assess the enquiries and look for potential opportunities for pursuing a claim. This will be done by running through a structured pre-qualification call with the customer to obtain specific information. If criteria is met, then thecase is forwarded on to the relevant solicitor partner.
- Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations (don’t worry full training given)

What are we looking for?
- Note that full training will be provided, so you will be given every opportunity to succeed and we are looking for people who are keen to develop as the company grows further.
- As mentioned above, previous experience as a Customer Service Advisor would be advantageous though not a must have.
- A commitment to delivering excellent customer service.
- You will need to be computer literate.
- Target driven and able to successfully meet KPI measures.

**Benefits**:
What’s in it for you?
- A competitive basic salary
- Weekly accrued bonus
- Quarterly company socials
- Casual dress down Fridays
- Modern office space close to local transport links

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