Co-ordinator (Urgent Community Response Hub)

**Description**:
**Co-ordinator - Urgent Community Response (UCR) Hub**:
**The closing date is 21 May 2025**

**Job summary**:
Local Care Direct (LCD) is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.

**We have an exciting opportunity at our Bradley Contact Centre for Co-ordinators to join the Urgent Community Response (UCR) Hub team.**

The Co-ordinator will provide co-ordination of patients through the UCR process, from acceptance of referral into the hub until the visiting clinician arrives at the patients property

**Hourly Rate**: £12.71 for working in hours & £13.71 for working Out of Hours (OOH)

(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)

**Location**: Local Care Direct, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ

**Currently Available Shifts (working across a 4 week rolling rota)**:

- Wednesday weekly 14.00-20.00
- Saturday week 3 14.00-20.00
- Sunday week 3 14.00-20.00

**Main duties of the job**:
**The Co-ordinator will**:

- Provide **coordination of patients through the UCR process**, from acceptance of referral into the hub until the visiting clinician arrives at the patients property.
- Liaise with other organisations to manage workloads and ensure that capacity is monitored.
- **Act as first point of contact** for any queries or requests from visiting teams and to provide access to the Hub GP for advice if required.
- **Monitor patient waiting times** and **undertake comfort calls** where these fall outside of the expected timeframes.
- Undertaking the role of Care Navigator when demand requires. Monitor activity and capacity levels and take necessary actions under OPEL Framework.
- Ensure that all services comply with the Care Quality Commission framework and Local Care Direct quality standards at all times, in order to promote continuous improvement and development.
- Establish and **maintain up-to-date and accurate information** regarding access to UCR referral pathways. Training of UCR staff, to include on the job training e.g. SystmOne, Horizon

**About us**:
**We care about people at Local Care Direct**. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.

**Our purpose is to care for people**. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

**Benefits of working for Local Care Direct**:

- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- **NHS Pensions**:

- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity

**Job description**:
**Job Title**:Co-Ordinator Urgent Community Response (UCR) Hub

**Team**:Contact Centre Hub

**Base Location**:Unit 2, Bradley

**Line Manager**:Services Manager UCR

**Staff Group**:Non-Clinical Contact Centre

**DBS Check Level Required**:Basic Check

**Vaccination Requirement Statement**:

- Covid19 double vaccination not required but recommended.
- This job has been rated as Low Risk for requiring Hepatitis B immunisation.
- Flu jab recommended and will be offered.

**Job Purpose**:
To provide co-ordination of patients through the UCR process, from acceptance of referral into the hub until the visiting clinician arrives at the patients property.

To liaise with other organisations to manage workloads and ensure that capacity is monitored.

To act as first point of contact for any queries or requests from visiting teams and to provide access to the Hub GP for advice if required.

To monitor patient waiting times and undertake comfort calls where these fall outside of the expected timeframes.

Undertaking the role of Care Navigator when demand requires.

To monitor activity and capacity levels and take necessary actions under OPEL Framework.

To ensure that all services comply with the Care Quality Commission framework and Local Care Direct quality standards at all times, in order to promote continuous improvement and development.

Establish and maintain up-to-date and accurate information regarding access to UCR referral pathways.

Training of UCR staff, to include on the